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Welcome to UService

UService is aÌýunique department connecting UCalgary employees with Finance, IT, Human Resources and Payroll. UService provides campus-wide assistance through email, phone, chat, and limited walk-in services.

UService can explain and outline University processes and provide training and assistance within Information Technologies (IT), Human Resources & Payroll, Finance (Supply Chain Management, Research Accounting, Accounts Payable, Accounts Receivable, Corporate Card), Research Services’ Institutional Research Information Services Solutions (IRISS) and Research Management Systems (RMS).  Ìý

UService also facilitates the intake, through ServiceNow, of many manual transactional processes within Finance, IT and Human Resources which are not presently available for users to action directly in PeopleSoft.Ìý

We encourage you to visit the links listed below. Your question may be answered in UCalgary’ s helpful self-serve resources.Ìý

URex is now available 24/7 for some IT questions and is constantly evolving and getting smarter as more questions are asked.

The following are areas we provide support, training and guidance. Note: UService is non-transactional and cannot enter or submit on your behalf.

Finance

Finance

Finance manages all UCalgary financial activity and is composed of UService, Financial Operations, Financial Reporting, Research Accounting, Finance Services, Supply Chain Management, Treasury and Investment and Ancillary Services.

Learn more

Human Resources

Human Resources

HR is the one-stop-shop for all UCalgary employees to find resources and tools, and to get support with all HR-related questions. 

Learn more

Information Technologies

Information Technologies

IT is where you can order new equipment, software, or request an IT service. Report hardware, software or networks that are no longer working. You can also access the IT knowledge base and how-to articles.Ìý

IRISS

IRISS

 IRISS (Institutional Research Information Services Solution) is an online system that manages all human ethics and animal care protocols.Ìý

Onboarding

Onboarding

Onboarding provides a link to seven essential needs to be done even before your first day, we’re talking benefits, pay and ID cards. Your new role at the university is unique and requires you to complete certain tasks specific to your work and role.Ìý

Learn more

Research Management System

Research Management System

Manages the pre and post award stages for research grants. RMS interfaces with other UCalgary systems, such as IRISS and PeopleSoft for a seamless process for grant and award management.Ìý

  1. Direct deposit

    Inquiries / Training

  2. AR Invoice

    Inquiries / Training

  3. Project revenue

    Inquiries

  4. Customer Banking / EFT

    Inquiries / Training

  1. Purchasing Card (PCard)

    Inquiries / Training

  2. Travel & Expense Card (T&E Card)

    Inquiries / Training

  1. eFin navigation

    Inquiries / Training

  2. Project set up and maintenance

    Inquiries / Training

  3. Team Authorization Form (TAF)

    Inquiries / Training

  1. Journal corrections / Fund transfers

    Inquiries / Training

  2. Salary Corrections (SBA)

    Inquiries / Training

  3. Over-expenditure form

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  1. AP Voucher inquiries

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  2. Requisition / purchase order

    Inquiries / Training

  3. Direct Connect

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  4. Distribution & package tracking assistance

    Inquiries / Training

  5. Match exception

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  6. Supplier inquiries

    Inquiries / Training

  7. Expense claim

    Inquiries / Training

  8. Workflow & approval inquiries (Expense claims/Vouchers/PSAR)

    Inquiries

  1. Associate Limited Access process

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  2. Staff Banking

    Inquiries / Training

  3. Benefit enrolment / life events inquiries

    Inquiries / Training

  4. ELM

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  5. Forms initiator (JOR/TBH/JCR etc)

    Inquiries / Training

  6. General Associate

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  7. Leaves

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  8. Onboarding Coordinator training

    Inquiries / Training

  9. Pay advice

    Inquiries / Training

  10. Pension

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  11. PER Inquiries (training on expense claim entry)

    Inquiries / Training

  12. Recruitment

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  13. Student pay administration (Scholarships)

    Inquiries / Training

  14. Tax form

    Inquiries / Training

  15. Timesheet

    Inquiries / Training

  16. Tuition support inquiries

    Inquiries

  17. Workflow & approval inquiries (timesheet / forms)

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  1. Associate Limited Access

    Inquiries

  2. General inquires (non-protocol)

    Inquiries

  3. Registration

    Inquiries

  4. Researcher profile

    Inquiries

  1. Microsoft Products (Teams/Outlook/MFA/Office 365 etc)

    Setup / Support / Guidance

  2. Software and Applications

    Support / Guidance

  3. System (log in/WiFi/Phishing)

    Setup / Support / Guidance

  4. Technical support for University owned software and applications

    Setup / Support / Guidance

  1. General inquiries

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  2. Login support

    Inquiries / Training

  3. PSAR

    Inquiries / Training

  4. Tool Navigation

    Inquiries / Training

Four easy ways to contact UService

Phone

To access all areas within UService call:

403.210.9300

(TF) 1.888.342.3802 – within North America

Business Hours:

Monday through Friday 8:00 am – 12:00 pm and 1:00 pm to 4:30 pm

(Closed over the lunch hour)

Email

All emails coming into UService:

it@ucalgary.ca
finance@ucalgary.ca
hr@ucalgary.ca
RMSHelp@ucalgary.ca
iriss.support@ucalgary.ca
onboarding@ucalgary.ca

Please use the finance@ucalgary.ca email for corresponding in any area within Finance - Research Accounting/Supply Chain/AP/AR/Card inquiries.Ìý

Walk-in

New Hours:Ìý

Main Campus: Math Sciences 7th Floor, Room 773 (IT/HR/Finance/IRISS/RMS)

Available: Tuesday/Wednesday/Thursday – 1:00pm to 4:30 pm only

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Foothills location: Health Sciences Room G351 (HR/Finance/IRISS/RMS)

Available: Tuesday/Wednesday/Thursday – 8:30 am to 12:00 pm only

(UService offers no IT walk-in services at our Foothills location)

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Chat with URex (IT only)

URex - UService IT's virtual Chatbot available 24/7

If URex gets stumped a ticket can be created for you anytime. If you are chatting during regular UService open hours, URex will place you in queue to chat with the next available live agent.

Over chat, we are currently unable to assist with password and/or MFA resets or schedule any call backs, provide administrative access to install software, link UCID or eID.

If you require assistance in one of these areas, please contact UService IT:Ìý 403.210.9300 during our business hours Monday through Friday.