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Report absence

Absences as a result of injury or illness—work-related or not—must be reported to your manager as soon as possible. When you are absent from work due to an illness or injury for more than five consecutive work days, your manager will contact Staff Wellness.

Ensure all sick time for the duration of an absence is coded (SIC - Sick Leave) in PeopleSoft.

Sick Leave Time Coding Reference Guide - Full Sick (not working)

Sick Leave Time Coding Reference Guide - Gradual Return to Work (GRTW)

For further assistance with timesheet coding, please contact UService at: hr@ucalgary.ca

Work-related injuries must be reported to the Workers' Compensation Board and Staff Wellness.

TELUS Health Case Management

Connect with your physician and seek treatment.

Staff Wellness will submit the claim via an online notification portal to TELUS Health (formerly Lifeworks).

A TELUS Health case manager will connect with you through an initial phone assessment and request medical documentation, completed by your physician. The medical documentation must be submitted within ten business days of
the initial absence date, otherwise your pay may be affected—you will be
notified if this is the case (extenuating circumstances will be taken into consideration). 

Further medical information may be required throughout your absence.

TELUS Health will provide Staff Wellness with recommendations on absence from work support, expected absence duration and suitable return-to-work support.

Maintain Communication

Notify your TELUS Health (formerly Lifeworks) case manager if you plan on traveling while on sick leave.

If you are unable to take preapproved vacation due to illness or injury, it is up to you to cancel and reschedule.

Your sick leave balance can be reviewed under 'Report Time' on 

Return to work

Staff Wellness will work with TELUS Health (formerly Lifeworks), your manager and yourself to facilitate a return to work. If you are unable to return to work Long Term Disability may be appropriate.

Report absence

Absences as a result of injury or illness—work-related or not—must be reported to your leader as soon as possible. When you are absent from work due to an illness or injury for a longer period of time, your leader will contact Staff Wellness.

Work-related injuries must be reported to the Workers' Compensation Board and Staff Wellness.

TELUS Health Case Management

Connect with your physician and seek treatment.

Staff Wellness will submit the claim via an online notification portal to TELUS Health (formerly Lifeworks). 

After receiving a new absence claim, a TELUS Health case manager will connect with you within two business days. Your case manager will request medical documentation, completed by your physician, after four weeks from the initial date of absence.

Further medical information may be required throughout your absence.

TELUS Health will provide Staff Wellness with recommendations on absence from work support, expected absence duration and suitable return-to-work support.

Maintain Communication

Notify your TELUS Health (formerly Lifeworks) case manager if you plan on traveling while on sick leave. 

Your sick leave balance can be reviewed on 

Return to work

Staff Wellness will work with TELUS Health (formerly Lifeworks), your leader and yourself to facilitate a return to work. If you are unable to return to work Long Term Disability may be appropriate.